Who can see what I add?
Only you. Each family's records and documents are kept apart, and another NestWise account cannot open, change or delete yours. We check this ourselves by trying to reach one test account's files from another.
Where is it kept?
In Australia, in Sydney. It is encrypted while it is stored and while it travels between your phone and us.
What happens when I scan a letter or bill?
When you photograph, upload or forward something, it is sent to Anthropic in the United States to read the details you would otherwise type. You see what it found and change anything that is wrong before it saves. Anthropic does not train on what we send. This only happens when you start a scan.
Will a scan change my money on its own?
No. Nothing is saved until you check it and press Save. No AI works out any payment, tax or cashflow figure.
Does my partner see everything?
Only what you choose to share. Your Account page, under Sharing, lists everyone who can see something of yours, and you can stop any share from there.
Can I add an extra lock?
Yes, all optional, on your Account page under Security:
- Two-step sign-in: a six-digit code from an authenticator app on your phone, as well as your password or emailed link.
- Document PIN: a PIN before numbers on identity documents, such as a passport or Medicare card, are shown in full.
- Phone lock: in the NestWise phone app, your fingerprint or face before anything is shown.
Can I delete it all?
Yes. Delete your account from the Account page and your family's records go with it. A few records, such as payment records, have to be kept for a set time by law. You can also ask for a copy of your data first. The privacy policy has the detail.
Something looks wrong
Email hello@nestwise.net.au and we will look into it.