Kept with its record
- Insurance policy, renewal or claim, added on Insurance or forwarded: hard to get again, and needed for a claim.
- Tax receipt, forwarded or attached on Tax: you need it at tax time.
- Will: a copy matters when it is needed.
- Lease or rental agreement: it is a contract.
- Mortgage or loan paper, including your lender’s rate letter: it shows the real rate and terms.
- Child support assessment: it is often asked for again.
- Child support expense receipt: it is the proof if a payment is questioned.
- Voucher, such as a sport or activity voucher: the photo may be the voucher itself. If the voucher already has a file you added, that file stays.
A kept photo is private. Only you can open it, from the record it belongs to: the policy, the mortgage or rental, the will, the child support notice or expense, or the voucher. Sharing a record with someone does not share its photo.
Photos are made smaller before they are kept, so they stay easy to read without taking much space. A PDF is kept as it is.
Read once, then thrown away
For these, only the details you check and save are kept:
- Ordinary bill, read on the Bills scanner: the details are what matter, and the provider re-sends it.
- Childcare statement: the centre re-issues it.
- Payslip: your income statement is in myGov.
- Super statement and Investment statement: the provider re-issues them.
- Rent or rates notice read for your budget: only the amounts are needed.
- Tax notice of assessment: it stays in myGov.
- Medicare, ID or membership card, and Passport, licence and other cards added in Files: too risky to hold. You can still choose to save a copy in your secure documents.
- Prescription or medicine: health details are kept to a minimum.
- School note and Party or event invite: the date goes on your calendar.
- Celebration letter, Shopping or wish-list photo, Recipe and Workout: what you save is all that is needed.
Forwarded emails
An email you forward keeps its attachment while it waits in your inbox. Once you confirm it, a bill, tax receipt, policy or letter keeps its file with the record. The inbox shows where it went.
If a photo could not be kept
Your details are still saved. The screen says the photo was not kept, so nothing claims a file that is not there. Scan or add it again when you want it with them.